Privacy Policy

1. Who We Are

Tishbite Digital ("we", "us", "our") is a Cape Town-based digital agency providing web design, SEO, advertising, and related digital services to small businesses and entrepreneurs in South Africa.

Tishbite Digital is led by its founder, Wellington Dhliwayo, who acts as the Information Officer responsible for data protection compliance under POPIA, supported by a small team handling client communication, project delivery, and specialist work such as marketing, design, and content. Everyone on the team is bound by the same confidentiality and data protection obligations set out in this Policy.

This Privacy Policy explains what personal information we collect through this website, how we use it, and the rights you have over it under the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number and business details submitted via our contact form, onboarding form, free-resource signup forms (e.g. our audit, scorecard, pricing guide, checklist or call-booking pages), or WhatsApp
• Project or enquiry details you share with us to request a quote or service
• Billing and transaction details processed when you pay for services online (handled by our payment processor, PayFast — see Section 4)
• Basic usage data such as pages visited and general location, collected automatically via standard web analytics

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Deliver, manage and invoice the services you have engaged us for
• Communicate with you about your project via email, phone or WhatsApp
• Send you the free resource you requested (e.g. an audit, guide or checklist), and occasional follow-up emails, tips or offers related to it — you can unsubscribe from these at any time using the link in any such email
• Improve our website and service offering
• Meet legal, accounting and tax obligations

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties where necessary to run our business, including:

• PayFast (Pty) Ltd — to securely process online payments. PayFast handles your card and billing details directly under its own privacy policy; we do not store your full card details on our systems.
• Our hosting and database providers — to operate this website and store enquiry records securely.
• Where required by law, regulation, or a valid legal process.

5. Cookies & Analytics

This site may use essential cookies and basic analytics tools to understand how visitors use the site and to improve performance. These do not identify you personally beyond general usage patterns.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. All checkout traffic is encrypted (SSL/TLS), and PayFast is PCI-DSS compliant for payment handling.

7. Data Retention

We retain enquiry, project and billing records for as long as necessary to provide our services and to meet our legal and tax record-keeping obligations, after which the information is deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal retention obligations
• Object to the processing of your information, or withdraw consent where processing is based on consent — for marketing emails specifically, you can unsubscribe instantly using the link included in every email we send
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

9. Contact Us

For any privacy-related requests or questions, contact our Information Officer, Wellington Dhliwayo, at info@tishbitedigital.co.za or +27 64 058 4229.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date below indicates the most recent revision.